Ideal Home Show Shop - Conditions of Supply

Please take a moment to read these terms and conditions carefully before ordering any goods or services from the Ideal Home Show Shop. We would like to inform you that by ordering any goods or services from the Ideal Home Show Shop online, you agree to be bound by these conditions. You might like to save or print a copy of these terms and conditions for your future reference.


This terms and conditions page sets out our full conditions of use for the Ideal Home Show Shop as well as terms of use of this website. All information received by us from your use of the Ideal Home Show Shop will be collected and used in accordance with our privacy policy.

You can contact us in the UK about the Ideal Home Show Shop by telephone during office hours on 020 3225 5388 or by e-mail to

Availability of Offers

This site is only intended for use by people resident in the UK mainland only, as currently we are unable to facilitate any orders from individuals outside the UK mainland. All offers are subject to availability and we reserve the right to withdraw any offers from the website at any time without prior notice.

Your Status

By placing an order through our site you warrant that:

1. You are legally capable of entering into binding contracts

2. You are at least 18 years old

3. You are resident in the UK mainland and you are accessing the site from the UK

Our Status

Important: The Ideal Home Show Shop specialises in sourcing carefully selected products, from hand-picked suppliers, and we allow these suppliers to sell these selected goods via our website. Therefore please note that we accept orders for our product offers as agents on behalf of third parties. The resulting legal contract relating to the fulfilment of your order is therefore between you and that third party (the "Supplier") and is subject to any other terms and conditions of the Supplier. These will be notified to you directly by the Supplier.

How the contract is formed

All orders are subject to acceptance by us on behalf of the Supplier(s) and we will confirm such acceptance to you on behalf of the Supplier by on-line electronic means (the "Confirmation"). There will be no contract of any kind between you and the Supplier unless and until you receive a “Confirmation”. It is your responsibility as the website user to ensure you obtain a confirmation for any orders placed with the Ideal Home Show Shop.

In all circumstances surrounding a query relating to you purchase, the delivery of your purchase or the replacement of faulty goods, in the first instance, we kindly request that you contact the supplier of your product directly, whose full contact details are made available to you on your order confirmation page and your order confirmation email.

If you are unable to satisfactorily resolve your query directly with the supplier, you can contact us in the UK by telephone during office hours on 020 3225 5200 or by e-mail to

Prices and Payment

The prices for any goods or services ordered from the Supplier through the Ideal Home Show Shop (the "Products") will be as quoted on our site from time to time, except in the case of obvious errors. These prices include VAT. Delivery costs shall be as stipulated at the time (to the UK mainland), unless these are otherwise itemised. Prices are liable to change at any time, but any changes will not affect orders already placed and confirmed.

We accept payment for goods with MasterCard, Visa and all major Debit Cards.

Our suppliers are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you a confirmatory e-mail, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Fulfilment and Delivery

Your order will be fulfilled directly by the Supplier by any fulfilment date set out in the Confirmation. If you are ordering more than one Product, you should be aware that Products may be delivered and dispatched separately from individual suppliers.

While we will make every reasonable endeavour to ensure all orders are fulfilled within the estimated timescales specified on this website, we regret that we are unable to accept liability or responsibility for delays or cancellations to the delivery caused by the manufacturer, supplier, or any other third party that are beyond our control.

In the event that an incorrect address has been input as the delivery address in your order confirmation, please contact the relevant supplier to request an update to your account. It remains the responsibility of the purchaser to ensure they provide correct and accurate address details when ordering or registering with the Ideal Home Show Shop.

If a product has already been dispatched and monies charged to your card, you will be liable for the cost of the product in the event that the product is not returned via the postal service to the said supplier.

Cancellation, Return and Refund Policy

You will have the right to cancel the order with the Supplier for up to 21 working days after the day following the delivery of the Products, unless the Products are perishable or personalised for you (in which case you may not be entitled to cancel the order). Details of how you can cancel will be confirmed to you in the Confirmation.

If you receive a faulty Product, you should contact the Supplier within 21 days and the Supplier will refund your costs for the Product and postage for returning the Product.

This cancellation returns and refund policy does not affect your statutory rights.

Our Liability and Disclaimer

Whilst we make every effort to ensure that all Products purchased via the Ideal Home Show Shop are of good quality, we cannot promise or give any undertaking or guarantees that Products you purchase from Suppliers through the site will be of satisfactory quality or, in the case of services, will be provided with reasonable skill and care. Any such warranties are DISCLAIMED BY US ABSOLUTELY. It is the responsibility of the Supplier and their contract with you the Purchaser to satisfy any such undertakings. This DISCLAIMER does not affect your statutory rights against the Supplier.

Our liability in connection with any Product(s) is strictly limited to the purchase price of such product or service. This does not exclude or limit in any way our liability for fraud, or for death or personal injury caused by our negligence, or any other liability to the extent that it may not be excluded or limited as a matter of law.

We further accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable.

The Supplier's Liability

Any additional terms and conditions in respect of the Supplier will be as set out in the Supplier's terms and conditions.

However, the Supplier will not accept liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable. The Supplier's liability will not under any circumstances exceed the amount paid by you for any Product(s) unless it causes direct physical damage to you, or your property when properly used.

Every effort has been undertaken to ensure that all product descriptions and specifications are correct and accurate. Colour reproduction is a good representation, however due to variances in monitor resolutions and user preferences etc, a slight variance from the actual products can occur.


To ensure the highest levels of security for your transaction, we use Secure Socket Layer (SSL) technology. This means that on any page of the website where you enter your personal information, such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information.) To maintain our high-levels of security, we only accept orders that are placed using this technology.

You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer). (This will only appear on pages where you enter personal information, such as credit card details.)

Although we take every reasonable precaution to maximise security around all data entered in to our website, we would like to remind all Purchasers to be vigilant to internet fraud and protect their own passwords and card details accordingly.

Materials on Ideal Home Show Shop

You will see materials submitted by third parties on the site. Suppliers and individual advertisers are solely responsible for the content of such third party materials and we accept no liability for any error, omission or inaccuracy of such third party materials.

You are permitted to download and print extracts from the material posted on this site and make copies, but expressly only for your own personal use and not for any commercial use.


We may amend these terms and conditions from time to time without prior notice, by posting revised terms and conditions on the website, which shall apply to all orders placed after such date.


All notices shall be given by e-mail to the Ideal Home Show Shop at this email address: or, to you at either the e-mail or postal address you provide during the registration process. Notice will be deemed received 24 hours after e-mail is sent or 3 days after the date of posting by mail.

Governing Law and Jurisdiction

Contracts for the purchase of Products through this site will be governed by English Law. Any dispute arising from or related to such contracts shall be subject to the exclusive jurisdiction of the English Courts.

General Terms of Website Use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Media 10 Limited’s relationship with you in relation to this website.

The term "Media 10" or "us" or "we" refers to the owner of the website whose registered office is Crown House, 151 High Road, Loughton, Essex, IG10 4LF. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Media 10's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of non-exclusive jurisdiction of the England courts.

Ideal Home Show London
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